How long does it take to pay a claim

We’ll be able to examine your claim and notify you of the claim amount to be paid within 30 days, providing you’ve supplied us with all the documentation required. Providing these documents upfront, at the time you lodge your claim, can speed up this process. Here’s a list of what we need and why

Invoices relating to your claim

• To identify the policy holder and the buyer
• To confirm the terms of payment because each policy has a maximum credit term
• To see the product or service sold to determine if it’s covered by the policy
• To show breakdown of VAT (or equivalent) and invoice currency

Statement of accounts as a monthly breakdown  

In Excel, a system derived debtors ledger that includes individual transactions raised during this period with invoice dates, amounts, payments and credit notes. This allows us to do a reconciliation to determine if the maximum extension period has been breached which could mean an automatic stoppage on cover.

Evidence of debt

Evidence of the debt from a party other than the policy holder needs to be provided so we can confirm that debt is owing on the policy. For example an insolvency practitioner  

All correspondence between the policyholder and the debtor, or other interested parties

Providing all correspondence in relation to the matter starting from the oldest invoice up to the date of claim can help support the efforts you’ve made to collect the money owed to you 

Any securities, retention of title, caveats or guarantees

Providing details of the stock in the buyer’s possession and actions you’ve taken to minimise loss can help us understand any potential recoveries either before or post payment of a claim.

If we can recover money post paying your claim by pursuing a guarantor or recovering stock through a retention of title then you’ll gain a share of this in proportion to the loss.  

Discretionary credit limit documentation

On your policy it will outline your discretionary credit limit procedure. This will let you know what documentation needs to be provided.

Delivery documentation & debt correspondence 

• To determine that goods have been shipped
• To see evidence of the total debt owed and that it’s not subject to any dispute